Exchange & Return Policy
At Culturing, we are committed to delivering high-quality oversized printed T-shirts that reflect your style and culture. If you have any concerns regarding your order, we’re here to help. Please read our policy carefully before proceeding.
How to Request an Exchange or Return
For any exchange or return inquiries, please write to us at culturing25@gmail.com within 7 days of delivery (including the day of delivery). We will assist you and ensure that your concern is resolved in the best possible way.
Our Promise
We understand that sometimes issues may arise, whether it's a size concern, an incorrect product, or any other query. Simply email us, and our team will personally assist you to find the best resolution.
Easy Exchange Process
- If you need a size exchange or received the wrong product, reach out to us within 7 days of delivery.
- We will guide you through the process and arrange a smooth and hassle-free exchange.
- If an exchange requires any additional charges (such as selecting a higher-value product), we will inform you of the process accordingly.
Return Assistance
- If you believe your product has a defect or any issue, please email us with your order details and clear photos of the concern.
- Our team will carefully review your request and work towards the best possible resolution.
- Refunds (if applicable) will be processed to the same bank account used for payment.
Important Guidelines
- The product should be unused, unwashed, and in its original packaging with tags attached.
- Do not accept damaged packages at the time of delivery. If the package looks tampered with or damaged, kindly refuse the delivery and contact us immediately.
- For the smoothest resolution, please ensure that you reach out within the 7-day window.
We value our customers and will do our best to ensure a seamless shopping experience with Culturing.
📍 Working Hours: 10 AM – 7 PM (Monday to Friday)
📧 For any concerns, reach out to us at culturing25@gmail.com
🚀 Wear the culture. Join the movement.